Frequently Asked Questions
Everything you need to know about our premium wool products and services.
What types of wool do you use in your products?
We specialize in high-quality natural fibers, including premium Australian Merino wool, luxurious Alpaca fleece, and sustainable recycled wool blends designed for comfort and durability.
How should I care for my wool blankets and throws?
Most of our wool products are dry clean only to maintain their shape and softness. However, some items are machine washable on a cold wool cycle; please check the specific care label on your product for instructions.
Do you offer international shipping?
Yes, we ship our premium wool collections worldwide. Shipping costs and delivery timeframes are calculated at checkout based on your location and order weight.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original, unused condition with all tags attached. Please note that for hygiene reasons, we cannot accept returns on quilts and pillows unless they are faulty.
Are your wool products sustainably sourced?
Sustainability is at the heart of Creswick Wool. We work closely with local farmers and suppliers who adhere to ethical shearing practices and environmental standards to ensure a responsible supply chain.
How long will it take to receive my order?
Standard domestic orders typically arrive within 3-7 business days. Express shipping options are available at checkout if you require your items sooner.