Returns & Exchanges

At Creswick Wool, we take pride in the quality of our premium natural fibers and want you to be completely satisfied with your home and lifestyle products. If your purchase isn't quite right, we offer a straightforward return and exchange process within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer care team via email or our online portal with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Prepare Your Package

  Carefully pack your items in their original packaging, ensuring all tags remain attached and the product is in its original, unused condition.

• 3.
  Ship to Creswick

  Affix the provided shipping label to your parcel and drop it off at any authorized postage location; we recommend keeping your tracking receipt for security.

• 4.
  Quality Check & Refund

  Once our warehouse team inspects the returned woollen goods, we will process your refund or exchange within 5-7 business days to your original payment method.